RUEZALS FAQ

House FAQ & Contact

Start with the FAQ. If you’re stuck, Contact Us asks a short who / what / why / where — we’ll point you at the right answer, or you can open a support ticket through the on-site panel (reply in 24–48 hours). No public email or phone on these pages. Trader line: RUEZALS · Jones Creek, Texas 77541.

Shared rooms (Dining, Café, …)

Everyone can gather at the table. Chat history for shared rooms stays in the house database. If a shared room sits empty for about an hour, we only clear temporary memory — your history is still there when people return.

Private / personal rooms & sessions

Personal rooms keep a live session while someone is still part of that visit. If one person logs out, the other can still see the chat. When the session ends (both gone / last logout) we wait 5 minutes (crash grace), then archive and clear the live log so the room is clean again.

Avatars & profile pictures

PNG, JPG, or GIF only. Uploads are resized and kept light (under ~500 KB after processing) so the house stays fast for everyone.

Private room backgrounds

Dress your room with an uploaded image — PNG, JPG, or GIF. Max about 2000px wide (we resize) and 500 KB after compress. No web pages or random HTML as backgrounds.

Report, block & false reports

You can report from someone’s profile or the avatar menu. Reports are reviewed. Falsifying reports or gaslighting to misuse the system can get you reprimanded (mutes / suspensions). Play fair — evidence matters; abuse of Report does not.

Dining hearth three-report brake: Three reports in that moment on the same staged share must come from three separate users. Reports from the same IP count as one vote unless the reporter is an enterprise entity. Intake is by email plus a hold folder; both are purged after review. Staff are alerted through the in-app / on-site support panel (no public mailbox). If a person is liable, a lawful LE/authority request receives that user’s report history only. That is a house brake, not a court.

Chat images

Moderators can post images in shared rooms where allowed. Formats: PNG, JPG, GIF only (no WebP).

Account & sign-in

If you see “Session expired,” sign in again. Keep your email/password safe. Daily security rotation may ask everyone to refresh around early morning.

Forgot password? On the password step, choose Forgot password?, enter the email on your account, and check your inbox for Reset Your Password.

Locked out from mistyped passwords? The gate offers Email me unlock / reset links. Check the email on your account for Unlock Your Password Lockout — both links clear the lockout; one also lets you set a new password. Save AskRue™ backup codes when you hook your authenticator. If you lose your authenticator (no backups), use Contact Us — include your username and the email on the account. AskRue™ never asks you to scan a QR from email or DM.

Agents (Ani & friends)

Named family members (Ani, Aether, Chees, and others) are AI personas, not real people — see Terms (AI personas). They do not converse with general members; they respond only to house operators at Rue level and above. Presence in a room is visible, not a chat invitation. Some operator tools use slash names (and aliases like Chad for Sable); that does not mean an AI persona will answer you in chat.

Age

RUEZALS.chat (this house) is 18+. Date of birth is collected at signup. A Dhraconyx overlay seat does not let anyone under 18 into this chat.

Dhraconyx (the overlay) is a separate product surface. Product customer copy carries no age-minimum sentence — see Terms § B and dhraconyx.ruezals.com/terms.

Dhraconyx — what it is

Dhraconyx is a screen overlay: you place a box over part of a window; it can OCR, translate across 110 languages (public picker locked 2026-09-23), and (optionally) use Talk speech-to-text. It does not open other programs or read other process memory. Without an activation key or unlocked seat, it captures nothing. Chat retention rules do not apply to overlay Translate/Read/Talk text (those are not kept as conversation records).

Dhraconyx plans & meme add-on

  • Scout — $6 USD/mo · 1 seat · 3 language slots (+ one default) · Meme Generator +$3 USD/mo add-on
  • Ranger — $12 USD/mo · 2 seats · 6 language slots (+ one default) · Meme Generator +$3 USD/mo add-on
  • Dhragoon — $18 USD/mo · 3 seats · 10 language slots (+ one default) · Meme Generator included

Account = licensee; a seat is one computer. Licensee may assign seats under their licence; farming trials and resale are not allowed.

Payments: Stripe is in TEST / pre-commercial mode until live commercial billing. Cancel/checkout may show Testing mode while TEST — intentional. Failed payment locks the translator. Full commercial detail: Terms § B and dhraconyx.ruezals.com/terms.

Dhraconyx trial (72 hours)

New machines get a 72-hour trial from registration on that computer. The trial seat is final — reinstalls on the same computer do not reset it (no rebuild forgiveness).

Dhraconyx refunds (24 hours)

A refund is available only within 24 hours of the paid charge. After that there is no refund. You may still cancel anytime (access continues through the end of the paid period). The 72-hour trial and 24-hour refund are separate clocks.

Billing or product help: use the in-app / on-site support panel only — no public email or phone on these pages. Or start from FAQ Contact.

How to cancel Dhraconyx

Cancel anytime from the app: open the Account tab → Cancel subscription, confirm in the app, then finish on the cancel page at dhraconyx.ruezals.com/cancel/.

  • Access continues until the end of the paid period; remaining time is not refunded.
  • You can cancel the Meme Generator add-on alone (Scout/Ranger) and keep the base plan; canceling the subscription also ends meme access at period end.
  • If you have more than one licence or seat, the cancel page lets you choose which to cancel or which seat to release.

Which legal page applies?

  • Umbrella house pages — Terms + Privacy (unified), plus AUP and Policy. Chat (§ A) is 18+; Dhraconyx commercial is § B.
  • Dhraconyx product mirror — dhraconyx.ruezals.com/terms (should match house § B / install accept when bumped).
  • Craft / Etsy — separate storefront surface under ruezals.com (not chat house rules).

Contact: in-app / on-site support panel only — no public email or phone. Public trader line: RUEZALS · Jones Creek, Texas 77541.

Chat safety & allowed characters

Only house-safe letters and punctuation are allowed in chat. Odd symbols, scripts, and invisible characters become a box (□). Flooding or injection attempts earn a warning, then a 168-hour chat ban.

Something else?

Use Contact Us — we’ll match your words to a topic, show the FAQ, and you can still submit a ticket if you need a human.

Tell us a little. Keywords route you to the matching FAQ first. You can still submit a ticket afterward.

This looks like: — Open that FAQ

Support ticket

We’ll email you that we’re reviewing the ticket and respond within 24–48 hours.

What currency are your prices in?

All prices are in US dollars (USD). Scout, Ranger, Dhragoon, language-change credits, and Enterprise packs are tax-inclusive (you pay the sticker). The Meme add-on is not. If you pay from outside the US, your bank or card issuer converts the charge to your currency at their rate, and some banks add their own foreign transaction fee.

How do language changes work, and what do they cost?

Change languages freely for your first 3 days. After that, you get 1 free change each billing month, and extra changes are $5 USD each. Scout ($6 USD), Ranger ($12 USD), Dhragoon ($18 USD), the $5 USD language-change credit, and Enterprise License Packs (Guardian/Fates/Flame/Cosmic) are flat tax-inclusive stickers — you pay exactly the listed USD amount; any sales tax comes out of it. The $3 USD/mo Meme add-on is separate and not tax-inclusive.